What's in the Book?

Years of practical wisdom are in Ben's book - covering the science of leadership and how to manage people from A to Z!

UNDERSTANDING PEOPLE AND LEADERSHIP

• Leadership Theory - Common sense leadership theory that dictates which leadership skills are critical and how to manage people.
• The Natural Law of Leadership - Why there is only one way to manage people.
• Three Human Characteristics - There are three that dictate how people react to workplace events and conditions.
• Eighteen Values: Learn the values pertinent and essential to managing people and how to use leadership skills to create a values-based culture.

WHAT TO DO AND HOW TO DO IT

Supporting Subordinates - Leadership Skills In Action

• The Boss' Role in training, rules, discipline, orders, tools, procedures, planning and rewards.
• How bosses increase the degree of difficulty of work.
• The Six Powerful Rationales to use to change performance.
• Giving orders and why orders are often the weakest leadership action.
• How to coach someone to improve performance.
• How errors are our friends.
• Using the chain of command correctly.
• Creating an Open-Door policy.
• What is the boss responsible for (whom and what)?
• Eleven valuable Standing Orders to create a culture of commitment.
• Anti-Robot Rules for Bosses
• Creating the most effective organizational control model: Values-Based Self-control
• How to properly assign authority.
• How to stop preaching to the choir.
• How to have control through being a servant.

Your Most Important of Leadership Skill: Listening

• What you need to hear.
• How to successfully coach someone who needs it.
• Learn the Don't-Shoot-the-Messenger Procedure
• Why listening is the doorway to subordinate commitment.
• How lack of follow-up negates the power of listening.
• Using questions to determine deficiencies in the boss' support.
• How to assess levels of motivation and commitment.
• How to assess the values being used to perform work and whether to a high or low standard.
• How to listen for compliance with the Eleven Valuable Orders

Putting Your Leadership Skills In Action By Getting Out There

• Understanding the natural stream of workplace problems.
• How to detect problems.
• Procedure to address corrective action.
• How to get everyone detecting and correcting problems
• Measuring and assessing how well-trained, industrious, and strong and independent your people are.
• Aiding individual development.
• How apologies establish the boss' support role.
• How the boss is the necessary brake to change, not the accelerator

Group Meetings - The Most Powerful, Irreplaceable, Indispensable Leadership Mechanism

• How to receive and respond to employee questions, complaints and suggestions.
• Why credibility can only be established in front of a group.
• Specific rules and guidelines for group meetings.
• Answering in the heat of battle. What not to do.
• Allowing subordinates to put in their two cents.
• Causing people to take charge of their workplace
• Creating a value-based culture - this is where it happens.
• Handling detractors by listening.

Common Workplace Issues and the Leadership Skills to Solve Them

• Bad morale and negative attitudes.
• Stress and personality conflicts.
• Assumptions, emotionalism and handling ego and prestige.

ALSO COVERED

• Peace of mind, admission of error, peers as friends.
• Dealing with bosses and the boss-junior friendship.
• Handling unions, change, bureaucracy, and managing by committees.